Privacy Policy

Who we are

VIBEUP ("VIBEUP", "we", "us") operates vibeup.io, the VIBEUP app, VIBEUP CREATE, and the branded platforms we build for partner businesses. For any question about this policy or your data, contact hello@vibeup.io.

Information you give us

We collect the details you enter or send to us directly, which may include:

• Name, email address and mobile number.
• Account and membership details, including the plan you choose and your account status.
• Profile details you add, such as your interests, your season of life, and business information.
• Messages you send us, including conversations with MIRA and our Guides, and business inquiries.
• Event, class and program RSVPs, and any preferences you tell us about.
• Anything you upload, such as images or documents you choose to share.

Information collected automatically

When you use our sites and apps we receive technical information automatically: device and browser type, operating system, IP address, approximate location derived from IP, referring pages, pages viewed, links clicked, and the dates and times of your visits. We use cookies and similar technologies to keep you signed in, remember preferences, measure performance and understand which parts of VIBEUP are useful.

How we use information

We use the information above to:

• Provide the service: create your account, personalise discovery, and remember your Blueprint and preferences.
• Answer you, route your inquiry, and deliver the programs, events and experiences you asked for.
• Process memberships, billing and partner services, and keep accurate records.
• Send service messages about your account, and marketing messages only where you have agreed to them.
• Improve what we build: understand which experiences help people and which do not.
• Protect VIBEUP and our users: detect abuse, prevent fraud, and keep the platform secure.
• Meet legal, tax and accounting obligations.

When we share information

We do not sell your personal information, and we do not share mobile numbers or SMS consent with third parties or affiliates for their own marketing.

We share information with service providers who work on our behalf under contract: hosting and infrastructure, payments, email and SMS delivery, analytics, and customer support tools. They may only use it to provide their service to us. We may also share information with professional advisers, when required by law or to protect rights and safety, or as part of a merger, acquisition or transfer of assets, in which case we will tell you before your information becomes subject to a different policy.

Partner businesses only receive information about you when you choose to share it with them, for example by submitting an inquiry or an RSVP.

Cookies and analytics

Essential cookies keep you signed in and are always on. Analytics and marketing cookies are used to measure and improve the experience. You can clear or block cookies in your browser settings, though parts of VIBEUP may stop working correctly if you do.

Email and text messages

Service messages about your account, a booking or a transaction are sent as needed. Marketing email and text messages are sent only with your consent, and every message includes a way to opt out. Text message consent is never a condition of purchase. See the SMS Consent & Privacy page for the full program terms.

How long we keep information

We keep personal information for as long as your account is active, and afterwards only as long as we need it to meet the purposes described here, resolve disputes, and satisfy legal, tax and accounting requirements. Marketing consent records are kept while consent is active plus a reasonable period afterwards so we can honour opt-outs.

Security

We use encryption in transit, access controls, and least-privilege access for the people who operate the platform. No system is perfectly secure, so please use a strong, unique password and tell us straight away if you believe your account has been compromised.

Your rights and choices

Depending on where you live, you may have the right to access a copy of your personal information, correct it, delete it, receive it in a portable format, limit its use, or object to certain processing. California residents have the right to know what we collect, to delete it, to correct it, to opt out of sale or sharing (we do not sell or share personal information for cross-context behavioural advertising in exchange for money), and not to be discriminated against for exercising those rights. If you are in the EEA or UK, our lawful bases are performance of a contract, your consent, and our legitimate interests in operating and improving VIBEUP.

To exercise any right, email hello@vibeup.io. We may need to verify your identity before acting. You can also opt out of marketing email at any time using the unsubscribe link in any message.

Children

VIBEUP is intended for adults. You must be at least 18 years old to create an account, and we do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.

International transfers

We operate from the United States and use service providers in other countries. Where information moves across borders we rely on appropriate safeguards, such as standard contractual clauses.

Changes to this policy

If we make a material change we will post the new version here with a new effective date, and where the law requires it, tell you directly. Continuing to use VIBEUP after a change means you accept the updated policy.

Contact

Questions, requests or complaints: hello@vibeup.io. If we cannot resolve a concern, you may have the right to complain to your local data protection authority.